Refund policy

REFUND POLICY

Last Updated: January 2026

At The Trend K, we want you to be satisfied with your purchase. As we specialize in imported cosmetics, we maintain strict hygiene and safety standards in accordance with Dutch and EU regulations.

1. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

In accordance with EU Consumer Law, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

  • To be eligible for a return: Your item must be in the same condition that you received it, unused, and in its original packaging.

  • Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. EXCLUSIONS & NON-RETURNABLE ITEMS (HYGIENE POLICY)

Pursuant to Article 6:230p of the Dutch Civil Code (BW), certain goods are excluded from the right of withdrawal for health protection or hygiene reasons.

  • Cosmetics & Beauty Products: These items cannot be returned if the hygiene seal is broken, or if the product has been opened or used after delivery. Hygiene seal refers to the original manufacturer’s seal or protective packaging that ensures the product has not been opened.

3. RETURN PROCESS

To start a return, you must contact us at thetrendk.nl@gmail.com.

  • Return Address: Returns must be sent to the following address: Grotebrugse Grintweg 77, 4005 AB Tiel, The Netherlands.

  • Authorization: Items sent back to us without first contacting us to request a return may experience processing delays or, where permitted by applicable law, may be refused. This does not affect your statutory right of withdrawal, provided that you have clearly informed us of your decision to withdraw within the applicable legal period.

4. RETURN SHIPPING COSTS

  • Customer Responsibility: For returns based on a change of mind (right of withdrawal), the customer is responsible for the direct cost of returning the goods to our designated return address.

  • Our Responsibility: If the return is due to a defective, damaged, or incorrect item, we will provide a prepaid return shipping label or reimburse the shipping costs.

5. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange a replacement or refund as necessary.

6. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS

Once we receive and inspect your return, we will notify you of the status. If the return meets our hygiene and condition standards, your refund will be processed on your original payment method within 14 business days. Please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, please contact us at thetrendk.nl@gmail.com.